restorative practices/conflict resolution
Restorative Practices and Workplace Conflict Resolution
This is a two half days /1 full day customised training that will introduce the ideas and values of RP into the work place. The nature and reasons for Workplace conflicts are identified and discussed. Alternative ways of managing these conflicts- example using Affective Communication and shared interests models will be introduced. Restorative Mediation skills will also be covered. This highly interactive and hands on training will also build on teamwork and cooperation.
Restorative Practices (RP) and Mediation
This training for managers and supervisors covers the essentials of restorative practices and challenges participants to see conflicts as an inevitable part of workplace relationships. The way conflicts are quintessentially managed makes all the difference in creating a welcoming and productive work environment. Participants will learn elements of affective communication, Non-Violent Communication (Marshall Rosenberg – www.cnvc.org ) and Restorative Mediation. They will have hands experience during training facilitating conflict resolution sessions with disputing parties and in managing difficult customers.